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Game Host Bros Guides

Cancel Your Service

Cancelling your service with Game Host Bros is easy and hassle-free. Follow these simple steps and get your service cancelled in no time.

  1. Login to the Billing Portal.
  2. Under Your Active Products/Services, look for the service you want to cancel and click VIEW DETAILS.
  3. Click the red Cancel Server button.
  4. Describe why you want to cancel then click the REQUEST CANCELLATION button.

We suggest you backup your game save files before cancelling. Please reach out to a bro if you need help with this.

FAQ

Will I automatically be refunded?

No. If you would like to avail our refund policy, you must submit your cancellation above and then open a support ticket from our Billing Portal requesting a refund.

Do I keep my service after cancellation?

When you cancel your server, you get to keep it until the end of your billing period. The exact date is listed on the cancellation email you get sent.

Do you save my files once my server is canceled?

No. Once your server is canceled with us all of your files are deleted once the cancellation is processed. If you want to save your files you must back up and download them prior to placing your cancellation request.

Can you cancel my server via email or Discord?

For both your security and ours, we only accept cancellations through our Billing Portal. Any requests to cancel via email replies or direct messages to staff members on Discord will be ignored. This policy ensures we can verify your identity and prevent unauthorized cancellations of servers.